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CRM for service businesses and agencies: sales funnel, quotes, invoices

Updated Sep 16, 2026· 6 min read

Agencies and service businesses don't need a CRM for the "cards" — they need it so no inquiry falls through the cracks and every one turns into payment. The ready-made MCC service runs the deal funnel, captures leads straight from your website, lets you send a quote for online approval, and issues an invoice payable by bank transfer — from first contact all the way to cash in hand.

A deal funnel where nothing gets lost

Every inquiry becomes a deal in the funnel and moves through stages: new lead, qualification, proposal, approval, payment. You can see what step each client is on, who's responsible, and what to do next — instead of scattered chats and reminders kept "in your head."

Leads straight from your website

A request from your website form or a consultation booking instantly creates a lead in the funnel with its source attached. You know exactly where the client came from (website, ads, referral) and can track conversion by channel — instead of guessing what's working.

Sources and tags. Every lead has a source and tags — the foundation for analyzing where the money comes from and for running follow-up campaigns.

A quote with online approval

Instead of a back-and-forth over "how much does it cost," you send the client an itemized quote. The client approves it online by confirming their full name — and the quote turns into an invoice. This speeds up the deal and puts the agreement on paper.

Invoices and bank-transfer payment

Invoices are generated automatically, and bank-transfer payment (IBAN) is built in: bank details, payment purpose, an "I've paid" button in the client portal. For a service business, this solves payment collection without card acquiring or a fiscal register (RRO).

Tasks, reminders, website, and client portal

Tasks and reminders attach to each deal, so you call back or send documents on time. And the business gets a ready-made services website with a request form and a client portal under its own brand — all deployed in minutes.

A ready-made CRM for services and agencies

Check out a live demo or pick a plan from the catalog.